State Helplines & Assistance

Helplines and Webpages

General Resources and a list of Executive Orders: visit coronavirus.illinois.gov

PPE Equipment:

Small Business Assistance:

Unemployment Assistance: IDES set the following guidelines for applicants:

  • FOR ON-LINE APPLICATIONS, click here. If your last name begins with letters:
    • A through M file your claim on Sundays, Tuesdays, Thursdays.
    • N through Z file your claim online on Mondays, Wednesday, Fridays.

*Saturdays – for those who missed their application window.

  • FOR PHONE APPLICATIONS, call (800) 244-5631. If your last name begins with letters:
    • A through M call between 7:30am – 6pm on Tuesdays and Thursdays.
    • N through Z call between 7:30am – 6pm on Mondays and Wednesdays.

*Fridays (7am-6pm) & Saturdays (8am-noon) – for those who missed their call window.

Individual Assistance:

  • Employee workplace rights complaints: (844) 740-5076 or submit a complaint online.
  • Resources for people with disabilities please click here.
  • Consumer guidance on debts due and regulated financial sectors: click here.
  • Airbnb Housing opportunities for first responders and medical professionals: click here.
  • For insurance coverage guidance from the Department of Insurance, click here.
  • Medication Affordability Assistance: visit: https://abe.illinois.gov/abe/access/
  • Illinois taxpayer information: visit DOR’s resource page here.
  • Call4Calm: Text “TALK” to 5-5-2-0-2-0; for Spanish, text “HABLAR” to 5-5-2-0-2-0

Other Resources:

Medical

Q: How is the state reporting COVID-19 deaths? If the state is reporting all of these in their total numbers can these be separated out for public information?

A: The Illinois Department of Public Health is currently only reporting deaths with lab confirmed positive tests for COVID-19. For up-to-date information, please visit https://coronavirus.illinois.gov/s/ OR http://www.dph.illinois.gov/topics-services/diseases-and-conditions/diseases-a-z-list/coronavirus .

Cannabis

Q: Where can a person find information regarding adult use dispensing organization licenses?

A: The Illinois Department of Financial and Professional Regulation (IDFPR) is responsible for licensing adult use dispensing organizations. You can read more about the licensing process on this website.

Paycheck Protection Program

Q: Does the Illinois Department of Human Services (IDHS) want its network of providers to apply for the federal Payroll Protection Program (PPP) funds?

A: Yes, IDHS does want eligible providers to apply for the PPP loans. Every successful application for federal funding increases the State funds available to continue to provide essential services.

For more information on the PPP funds process, review the IDHS FAQ here.

Q: If a provider applies and is approved for a PPP loan, should providers use PPP funds instead of State funds?

A: Yes, IDHS encourages the use of the PPP loans for eligible expenditures. IDHS cannot reimburse for expenditures funded by PPP loans, this is because IDHS and the federal government cannot pay twice for the same expenditures.

Q: Will IDHS take into consideration that not all costs are covered by PPP?

A: Yes, IDHS will reimburse for eligible grant expenditures not covered by the PPP within the providers’ existing grant agreement. For fee-for-service and fixed rate grantees, if PPP does not cover the gap between actual billings for services provided and average monthly billings prior to the pandemic, IDHS will make retention payments for the amount not covered by PPP for fiscal year 2020.

Q: How will IDHS handle retention payments if a provider is using the PPP loan for other expenditures not covered by IDHS grant funds?

A: IDHS will reimburse for eligible expenditures not covered by the PPP within the providers’ existing grant agreement.

Q: Can providers use PPP loans to address cash flow issues due to delays in payments as shared by the Office of the Comptroller?

A: IDHS can only reimburse for eligible expenditures not covered by the PPP within the provider’s existing grant agreement. Provider should follow guidelines outlined by the Small Business Administration regarding appropriate uses of the PPP loans. Regardless of the circumstances, the provider cannot use two sets of funds (the State and a PPP loan) to get paid twice for the same expenditure. For more information, please refer to the Small Business Administration website.